Refund and Returns Policy


Within 30 days of purchase, you may request a refund if the hair sample was not submitted to the lab. A $20 admin fee will be deducted from all refunds. No refunds will be issued once your hair sample has been sent to the lab or 30 days after the purchase date.

Other Products/Services

For all other products/services, no refunds will be issued.


Contact [email protected] to request a refund.d to refunds and returns.

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